FAQ
Questions about this Orlando caregiver directory
Clear answers about how the advertising directory works, what we do and do not do, and how to sign up.
What is Senior Care Referral?
Senior Care Referral is an online advertising directory for in-home senior care, based in Orlando, Florida. Independent caregivers and home-care providers pay fixed advertising fees to publish listings. Families browse those listings and contact providers directly. Our principle: We publish. Providers advertise. Families choose. Everyone connects independently.
Your name says “Referral.” Do you make referrals?
No. “Senior Care Referral” is our business name, but the service is an advertising directory. We do not introduce, refer, match, recommend, screen, place, or arrange care.
If I call, will you recommend a caregiver?
No. We are happy to explain how the directory works and help with your account or billing, but we do not suggest, rank, or recommend providers, by phone, email, or any other way. You choose whom to contact.
Do you employ the caregivers or provide care?
No. Providers who advertise are independent businesses or individuals. They are not our employees or agents, and we do not supervise their work. Senior Care Referral does not provide care of any kind and is not a home-care agency, nurse registry, or placement service.
Do you check licenses or run background checks?
No. We do not verify licenses, certifications, insurance, or backgrounds, and we do not claim that providers are screened or vetted. Providers state their own credentials and are responsible for their own licensing and legal compliance. Families should do their own due diligence, including license lookups, references, and background checks.
Do providers pay you when a family hires them?
No. Providers pay a fixed listing setup fee and a fixed monthly advertising fee. Those fees do not change based on contacts, leads, hires, or placements. We take no placement or admission commissions and no per-lead fees, and we do not sell family information to providers.
How are listings shown?
Only listings posted or renewed in the last 30 days are displayed, so the directory stays current. Listings appear in date order, and any filters — such as city, type of care, or language — are chosen by you. The order is not a ranking, rating, endorsement, or recommendation, and no provider can pay for a higher position.
What areas does the directory cover?
Orlando, Winter Park, Maitland, Windermere, Dr. Phillips, Lake Nona, Altamonte Springs, and Kissimmee, along with Orange, Seminole, and Osceola counties. Whether a given provider reaches your street is a question to ask that provider.
How much does it cost?
Families pay a fixed monthly subscription to browse the directory, and providers pay a fixed advertising fee. None of our fees are referral, placement, or per-lead fees. Your plan and price are shown after you submit the sign-up form, before payment. What a family pays a provider for care is arranged directly between them.
Is this covered by Medicare?
Typically, no. Companion care, homemaking, and most ongoing personal care at home are private-pay. Medicare may cover short-term, medically necessary home health in specific situations through a certified home health agency — which we are not. If you have long-term care insurance, check the policy. We do not promise that any insurer will pay.
Can I look for a caregiver who speaks a certain language?
Yes. Providers can list languages in their listings, and you can filter by them yourself. Confirm language skills when you contact the provider.
Do you have a checklist for hiring a caregiver?
Yes. The free Family Caregiver Checklist lists questions to ask, credentials and references to check yourself, background check considerations, and terms to agree on before hiring. Caregivers can use the free Caregiver Readiness Checklist to prepare their listing. Both are printable, need no registration, and are self-help tools — not certifications or endorsements.
How do I end an arrangement with a caregiver?
Families can end an arrangement at any time, without giving a reason, on the End an arrangement page. The caregiver receives a short, neutral email notice and you receive a confirmation. Any pay owed, notice periods, or other terms you agreed remain between you and the caregiver; Senior Care Referral is not a party to the arrangement and does not mediate.
Can a caregiver end an arrangement with a family?
Yes. It works the same way in both directions. A caregiver can end an arrangement with a family who contacted them, at any time and without giving a reason. The family receives a neutral email with the caregiver’s professional name and the last day, if one was given, and the caregiver receives a confirmation. Pay and terms remain between the family and the caregiver.
How do I advertise as a caregiver or home-care provider?
Use the Sign Up page, choose Providers, and submit the listing form. Publishing a listing is an advertising purchase, not a job application, and does not make you our employee. Read the Provider Advertising Agreement before you submit. Your plan is shown after you submit the form, before payment.
Ending an arrangement: End an arrangement (families and caregivers)
Free checklists: Family Caregiver Checklist · Caregiver Readiness Checklist
Still have a question about the directory? Contact us or call (407) 603-6191.