Families & caregivers
End a care arrangement
Either side can end an arrangement at any time, online, without giving a reason. Families can send a neutral notice to a caregiver they contacted through the directory, and caregivers can send a neutral notice to a family who contacted them.
Families: end an arrangement with a caregiver
Sign in to your family account, choose the caregiver, and add a last day if you want. The caregiver receives a short, neutral email with your name as shown in your account and the last day, if given. You receive a confirmation email.
Preview: this is what would be sent
Online accounts are not connected yet, so nothing was sent. When they are, the caregiver gets the notice below and you get a confirmation email.
Caregivers: end an arrangement with a family
Sign in to your provider account, choose the family who contacted you, and add a last day if you want. The family receives a short, neutral email with your professional name and the last day, if given — no reason and no blame. You receive a confirmation email.
Preview: this is what would be sent
Online accounts are not connected yet, so nothing was sent. When they are, the family gets the notice below and you get a confirmation email.
What happens next
- The other side gets a neutral email from a no-reply address. It says the arrangement is ending, gives the last day if you chose one, says no reason was given, and reminds both sides that pay and terms are between them.
- You get a confirmation email.
- Families are given a link to browse listings. Caregivers’ listings are not affected.
- If anything needs to be worked out — schedules, final pay, belongings, keys — please talk to each other directly.
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